DELIVERY

At the moment delivery is currently only available to mainland UK. We apologise for any inconvenience this may cause. 

STANDARD DELIVERY      Under £65 Spend   £3.95

(3-5 Days)                          Over £65 Spend    FREE

Heavy items may incur a delivery surcharge, this will be visible before you confirm your order.

All parcels should be received within 3-7 working days and will be trackable. Any orders placed over Bank Holidays or Weekends will be processed on the next working day. High value items may require a signature.

Delayed/Lost orders:

Our delivery service considers a parcel lost after it has been in the postal system for a period of 21 days. Though it is highly unlikely deliveries will take this amount of time, we are unable to provide a refund until this period of time has elapsed. Halo & Eden are not responsible for any direct or indirect loss or damage incurred by a customer as a result of delayed or lack of delivery of goods regardless of the method of delivery.

RETURNS

In accordance with your statutory rights you have 14 days from the receipt of your goods to return for a full refund if you change your mind (see exclusions list). Items must be returned unopened in the same condition that they were dispatched in.

If your goods are faulty or there are discrepancies you have 28 days to return them for a full refund. Please contact customer services to discuss your case before sending goods back at hello@haloeden.co.uk

EXCLUSIONS

For hygiene reasons, nutritional supplements and earrings are exempt from this returns policy. 

Please understand that due to nature of some products, they will only be accepted if returned unopened.